Terms & Conditions
Terms of Service
Last Updated: December 26, 2024
1. Acceptance of Terms
By accessing or using Deskcraft Toolworks, LLC ("we," "our," or "us") services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Service
Deskcraft Toolworks provides software-as-a-service (SaaS) products designed to help individuals and businesses manage their work more effectively. Our services include, but are not limited to, ActionDesk and ScheduleDesk.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Acceptable Use
You agree not to use our services to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Transmit harmful code, viruses, or malware
- Engage in unauthorized access or security breaches
- Harass, abuse, or harm others
- Spam or send unsolicited communications
5. Payment and Billing
Subscription fees are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all fees. Failure to pay may result in service suspension or termination.
6. Intellectual Property
All content, features, and functionality of our services are owned by Deskcraft Toolworks, LLC and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of any content you create using our services.
7. Service Modifications
We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice. We are not liable for any modifications, suspensions, or discontinuations.
8. Termination
We may terminate or suspend your account immediately, without prior notice, for any breach of these Terms of Service. Upon termination, your right to use the services will cease immediately.
9. Limitation of Liability
To the maximum extent permitted by law, Deskcraft Toolworks, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.
10. Warranty Disclaimer
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, secure, or error-free.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Deskcraft Toolworks, LLC is registered, without regard to conflict of law provisions.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or service notification. Continued use of our services after changes constitutes acceptance of the modified Terms.
13. Contact Information
For questions about these Terms of Service, please contact us through our website.
Privacy Policy
Last Updated: December 26, 2024
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, and password
- Payment Information: Billing details processed through secure payment processors
- Usage Data: Information about how you use our services
- Technical Data: IP address, browser type, device information, and cookies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and security threats
3. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who perform services on our behalf
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your personal information
- Objection to or restriction of processing
- Data portability
- Withdrawal of consent
7. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, though this may affect service functionality.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our services. Your continued use after changes indicates acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or our privacy practices, please contact us through our website.
Refund Policy
Last Updated: December 26, 2024
1. Monthly Subscriptions
Monthly subscription fees are non-refundable. You may cancel your subscription at any time, and you will continue to have access to the service until the end of your current billing period. No refunds or credits will be provided for partial months.
2. Annual Subscriptions
Annual subscription fees are eligible for a full refund if requested within 30 days of the initial purchase. After 30 days, annual subscriptions are non-refundable. You may cancel your subscription at any time, and you will continue to have access until the end of your annual term.
3. Refund Requests
To request a refund (if eligible), please contact us through our website with your account details and reason for the refund request. Refunds will be processed within 10 business days of approval.
4. Exceptional Circumstances
We reserve the right to issue refunds or credits on a case-by-case basis for exceptional circumstances, such as:
- Extended service outages caused by our systems
- Billing errors or duplicate charges
- Other situations at our sole discretion
5. Cancellation Process
You can cancel your subscription at any time through your account settings or by contacting our support team. Cancellations take effect at the end of the current billing period.
6. No Prorated Refunds
We do not provide prorated refunds for mid-cycle cancellations. If you cancel during a billing period, you will have access to the service until the end of that period, but no refund will be issued for the remaining time.
7. Payment Disputes
If you have a concern about a charge, please contact us before disputing with your payment provider. We are committed to resolving billing issues promptly and fairly.
8. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.
9. Contact Information
For questions about refunds or to request a refund, please contact us through our website.